Refund and Other Policies

CONTINUING EDUCATION UNITS (CEU’s) are the responsibility of participant.

Registration by phone is also offered, but your seat in class is not guaranteed without payment.

Unless otherwise noted, payment is accepted by cash or credit card at the beginning of each class.

Please arrive 15 minutes before class.

Reservation Policy
Your seat in this class is guaranteed by your payment. If you do not send the class fee, a seat in class may not be available for you. You will need to contact us. If you commit to a class, please show up.

Rescheduling Policy
We are happy to reschedule students to a more convenient date upon your request, however, there is a $20 fee for rescheduling if your request is made within 24 hours of the class you are originally scheduled for.  The fee will also apply to students who do not attend their class without calling to notify CPR Training Professionals they will not be attending the class they are scheduled for.

Refund Policy
In an effort to provide CPR cards to students on the day of their training, all sales are final 48 hours before the class that students register for so we can close the roster for CPR card processing.  Any cancellations that are not within the 48 hours before their class, a full refund minus 15% will be processed when requested in writing via email to info@cprtrainpro.com.  Any textbooks that have been purchased and opened, breaking the plastic wrap barrier, will become nonrefundable.  Any unopened books can be returned outside of the 48 hour window, if intact, but there will be a 15% restocking fee, if not included with your registration.

Refund Exceptions
Due to the nature of this industry, we do not issue refunds.  We will review exceptions and extenuating circumstances on request.  A request will be addressed and processed within 7 business days.

Cancellations
CPR Training Professionals reserves the right to cancel a class due to severe weather or low enrollment. You will be notified.  Refunds are not issued due to weather cancellations, the class will be rescheduled or the student may transfer to a different class at their convenience. We will do everything possible to get you into the next available class.

Returned Checks
If your check is returned to us for insufficient funds, you will incur an additional fee of $25.00 before your certificate will be issued. If your check is returned and we issued your certificate in good faith, you will need to send an additional fee along with the original amount immediately. If we are not compensated within 2 weeks then we reserve the right to notify the American Heart Association or other training organizations that the certificate was obtained fraudulently. We also reserve the right to notify your employer or school.

Replacement cards
If you lose your card a duplicate cards will be issued. You must call 860-474-5525 with the date of the original class, the type of class and the location of the class. Once these records are documented and verified, a duplicate will be issued.

The replacement fee for any card issued is $25. If the card was not received due to CPR Training Professionals error in addressing, there is no fee. CPR Training Professionals is not responsible for incorrect addresses provided by students, or cards not received that were sent to a correct address. A replacement fee applies to any card not received but was sent to the correct address.

We will not issue a duplicate cards after 18 months, we would be pleased to enroll you in another class.

ADA
Our facility is handicap accessible. We make every effort to provide a comfortable and supportive learning environment. If you are uncomfortable for any reason, please speak with the Lead Instructor. You may also e mail cprtrainpro@gmail.com